Welcome to Dream Play!

At Dream Play, operated by BURGOS LLC, we are dedicated to providing you with high-quality stuffed plush toys, stuffed pillows, children's toys, and home goods. Please take a moment to review our Shipping Information below to ensure a smooth and enjoyable shopping experience.

1. Order Processing

• Processing Time: All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

• Notification: You will receive a notification once your order has been shipped. We prioritize efficient order processing to get your items to you as quickly as possible.

2. Domestic Shipping (USA and Europe)

We are pleased to offer free shipping for all orders within the USA and Europe.

• USA Shipping:

  • Estimated Delivery Time: Typically within 7 days from the date of shipment.

• Europe Shipping:

  • Estimated Delivery Time: Typically within 15 days from the date of shipment.

3. International Shipping

For customers outside of the USA and Europe, we offer international shipping to various destinations. Please note the following:

• Shipping Rates: Vary depending on your location and the size/weight of your order.

• Delivery Times: May vary based on destination and customs processing.

• Availability: Certain destinations may have limited shipping options.

We strive to provide the best possible service to our international customers and ensure your orders reach you promptly.

4. Customs and Duties

• Import Charges: International orders may be subject to import duties and taxes (including VAT) in the destination country.

• Customer Responsibility: These charges are incurred once the shipment reaches your country and are the responsibility of the customer.

• Recommendation: We recommend checking with your local customs office for more information on import regulations and potential charges.

Dream Play is not responsible for any additional charges incurred during shipping.

5. Order Tracking

• Tracking Number: Once your order has shipped, you will receive an email notification from us, including a tracking number.

• Tracking Availability: Please allow up to 48 hours for the tracking information to become available.

• Assistance: If you have any questions or concerns about the status of your order, please feel free to contact us at contact@drmplay.com. We are here to assist you.

6. Shipping to P.O. Boxes

• Accommodation: We strive to accommodate shipping to P.O. boxes; however, some carriers may have limitations.

• Assistance: If you have specific requirements for P.O. box delivery, please contact our customer support for assistance.

7. Lost or Damaged Packages

• Lost Packages: If your package is lost in transit, please contact us immediately at contact@drmplay.com. We will work with the shipping carrier to locate your package or arrange for a replacement.

• Damaged Packages: If your package arrives damaged, please contact us within 48 hours of receipt with photos of the damage. We will evaluate the issue and provide a suitable resolution.

8. Changes to Shipping Policy

We may update this Shipping Information from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Shipping Information on our website and update the "Effective Date" above. Please review this page periodically to stay informed about our shipping policies.

9. Contact Information

If you have any questions about our Shipping Information, please contact us:

Dream Play
BURGOS LLC
4206 Eastgate Dr, Apt 1419
Orlando, FL 32839
USA

📧 contact@drmplay.com
📞 +1 445-544-4205

Thank you for choosing Dream Play! We appreciate your business and are committed to ensuring your satisfaction with our products and services.